If you like statistics then Kaiser Fung is a must read.
One of his latest is from-grand-theft-to-grand-retreat. It is mainly how retail stores in the USA are retreating from using self checkout technology in the USA. ( watch out it wil loccur in OZ soon for the very same reasons.)
Companies really do need to think through ALL the consequences of introducing new technology
I do remember talking to a manger at a supermarket about how easy it is to steal because of this technology. He didn't realise the implications but also said the instructions from high!
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